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Client Services Coordinator

Location: New York, NY

Department: Ad Operations

Type: Full Time

Min. Experience: Mid Level

Mashable is seeking a New York-based client services coordinator who has a solid understanding of digital display media. The client services coordinator will be responsible for coordinating all post-sale communications and deliverables between internal and external teams. This role reports to the Director of Ad Operations.

This is a great opportunity and an excellent environment for an individual looking to advance their career in client services and be part of an innovative and dynamic digital media organization.


Responsibilities:

  • Responding to client requests and queries in a timely and courteous fashion
  • Interfacing with multiple internal departments to coordinate custom campaign executions, inputting key billing requirements, communicating campaign results, problem solving as needed
  • Communicating ad specs and creative lead times to advertisers and agencies
  • Monitoring ongoing campaigns to ensure delivery
  • Maintaining online databases tracking client support and contacts


Job Qualifications:

  • 2+ years working at a top tier publisher/agency
  • BA/BS degree preferred with a strong academic record
  • Strong familiarity with rich media, tags, third party reporting
  • Proficiency in DFP, DSM, iDesk, Atlas, Mediavisor, Excel and PowerPoint
  • Ability to take ownership of orders to ensure that clients’ expectations are met
  • Works well in collaborative team environment
  • Excellent verbal and written communication skills
  • Experience working in fast-paced environments with regularly shifting priorities
  • Proven ability to manage multiple projects at a time while paying strict attention to detail

Benefits:

  • Competitive Salary
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and AD&D Insurance
  • Short Term Disability
  • Long Term Disability
  • Flexible Spending
  • Commuter Benefits
  • 401(k)
  • Gym Reimbursement
  • Dog-Friendly Workplace
  • Creative Work Environment

Mashable is the largest independent source dedicated to news, information and resources for the Connected Generation. Mashable reports on the importance of digital innovation and how it empowers and inspires people around the world. Mashable’s 20 million monthly unique visitors and 6 million social media followers have become one of the most engaged online news communities. Founded in 2005, Mashable is headquartered in New York City with an office in San Francisco. http://www.mashable.com

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